IndiGo launches 6Eskai on WhatsApp

Built on the generative AI assistant platform this service will allow customers to book tickets, check-in, generate boarding pass, check their flight status, and ask their queries on WhatsApp

IndiGo has launched AI conversational booking assistant, 6Eskai, on WhatsApp. This innovative digital ecosystem aims to provide seamless travel solutions, now conveniently at the fingertips of travelers. Built on the generative AI assistant platform developed by Riafy, a Google partner, this service will allow customers to book tickets, check-in, generate boarding pass, check their flight status, and ask their queries on WhatsApp. Powered by this groundbreaking technology, this service will efficiently address customer queries received via text and voice messages in English, Hindi, and Tamil languages initially. The customers can use this service by initiating WhatsApp text on – +91 7065145858

To support this service on WhatsApp, 6Eskai leverages Google Cloud’s Large Language Models. With extensive prompt engineering, this service offers conversational interactions, responds to emotions, and even infuses humour into responses, ensuring a more engaging experience for customers. The extension of this service on WhatsApp will significantly enhance the hassle-free travel booking services available to customers, through the IndiGo’s digital channels.

It can perform a wide range of tasks, including booking tickets, applying promotional discounts, booking addons, performing web check-ins, helping in seat selection, planning trips, answering FAQs, and connecting customers with an agent.

Neetan Chopra, Chief Digital & Information Officer, IndiGo said, “This new feature underscores our dedication to technological innovation and the enhancement of customer experience. It is designed to provide immediate, personalized support to our valued customers, reflecting IndiGo’s unwavering commitment to progress and customer satisfaction.”

Bikram Singh Bedi, Vice President and Country MD, Google Cloud India added, “By utilizing Google Cloud’s leading AI technologies, IndiGo will provide new customer experiences that tackle complex challenges, accelerate innovation, and ultimately deliver more value to users.”